Terms of use

Terms and conditions ("Terms")

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the mobile application from PlanetUs (the "service") operated by PlanetUS S.L. ("us").

Your access and use of the Service is conditioned by acceptance and fulfilment of these conditions. The terms apply to all visitors, users and other people who access or use the service.

On Accessing or using the Service, you understand and accept that you will be bound by these Conditions. If you do not agree with any part of the terms, you will not be able to have access to the service.


If you wish to purchase any product or service available through the Service ("Shop"), you can be supplied with certain information relevant for your purchase, including, without limitation, your credit card number, the credit card expiry date, your billing address and the delivery information.

You demonstrate and guarantee that: (i) you have the legal right to use any credit card(s) or other mean(s) of payment in relation to any purchase; and that (ii) the information you provide to us is true, correct and complete.

By providing this information, you give us the right to share this information with third parties in order to make the purchase operation easier.

We reserve the right to refuse or cancel your order at any time and for any reason, including, but not limited to: product or the availability of the service, mistakes in the description or price of the product or service, mistake in the order or for other reasons.

We reserve the right to refuse or cancel your order if we suspect fraud or a non-authorised or illegal transaction.

Availability, Mistakes or Inaccuracies

We are constantly updating our offer of products and services. The available products or services may be incorrect or unavailable, and there may be delays in the updating of the information on our advertisements or websites.

We cannot guarantee the accuracy or the completeness of this information, including the prices, images of the products, specifications, availability and services. We reserve the right to change or update the information and correct mistakes, inaccuracies or omissions at any moment and without prior warning.

Competitions, prize draws and promotions

Any competition, prize draw or other promotions (collectively, "Promotions") made available through our webpage may be governed by rules that are separate from these Terms. If you take part in any Promotion, check the applicable rules, as well as our Privacy Policy. If the rules for these promotions conflict with those of the terms, the rules of the promotion will apply.

Intellectual property

The service and its original content (with exclusive content supplied by the users), characteristics and functionality are and will continue to be the exclusive property of PlanetUs S.L. and its licensees. The Service is protected by copyright, trademarks and other laws in Spain, as well as in other countries. Our commercial brands and commercial images may not be used in connection with any product or service without the prior written consent of PlanetUs S.L.

Links to other websites.

Our Service may contain links to third party websites or services that are not owned or controlled by PlanetUs S.L.

PlanetUs S.L. does not have control over, nor does it assume responsibility for the content, the privacy policy or the practice of third party websites or services. Furthermore, you recognise and accept that PlanetUs S.L. will not be responsible, nor be liable, directly or indirectly, for any damage or loss caused, or supposedly caused, by, or in connection with, the use or the accuracy of any contents, goods or services available in or through any of the said websites or services.

It is highly recommended to read the terms and conditions and the privacy policies of the third party websites and services that you visit.


We may cancel or suspend your account immediately, without prior notice or responsibility, for any motive, without limitation, if you do not abide by the conditions.

On termination, your right to use the Service will cease immediately. If you wish to cancel your account, you can simply stop using the service.


Neither PlanetUs S.L., nor its directors, employees, partners, agents, suppliers or affiliates will under no circumstances be responsible for indirect, accidental, special, consequential or punitive damages, including, without limitation, loss of benefits, information, use, goodwill, or other intangible losses, which arise as a result of (i) the access, the use, or the impossibility of accessing or using the Service; (ii) any third party behaviour or content in the Service; (iii) any content obtained from the Service; and (iv) non-authorised access, from the use or alteration of your transmissions or content, be it based on guarantees, contract, grievance (including negligence) or any other legal theory, whether we have been informed or not of the possibility of such damages, including if a solution contained here has failed in respect to its essential purpose.

Regarding the alarm and tracking services, the PlanetUs devices work on the basis of the service provided by the telephone operators, in such a way that their effectiveness is conditioned by the coverage and service of the latter.

By accepting these terms and conditions, you exempt PlanetUs from all responsibility, and in particular from any damage or loss derived from the incorrect functioning of the communications.


The use of the service is at your own risk. The Service is provided "AS IS" and "SUBJECT TO AVAILIBILITY". The Service is provided without guarantees of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or that are currently in place.

PlanetUs S.L. and its subsidiaries, affiliates, and its licensors do not guarantee that a) the Service will work without interruption, with security or availability at all times or in all given places; b) all mistakes or defects will be corrected; c) the service is free from viruses or other damaging components; or d) the results of use of the service will be adapted to your needs.

Governing law

The Terms will be governed and interpreted according to the laws of Spain, irrespective of its conflicts with legal requirements.

Our inability to honour any right or disposition of these Conditions will not be considered a waiver of these rights. If any disposition of these Conditions is considered invalid or not applicable by a court, the remaining dispositions of these Conditions will remain in force. These Terms and Conditions constitute the complete agreement with respect to our service, and replace any previous agreement that we may have had between us in relation to our service.


PlanetUs S.L. reserves the right, at our discretion, to modify or substitute these Conditions at any time. Following the revision of the material, any change will be provided with at least 15 days notice before the new terms take effect. What constitutes a material change will be determined at our discretion.

By continuing to use our service after the revisions become effective, you accept to remain bound by the revised terms. If you do not accept the new terms, cease to use the service.

Contacting us

If you have any doubts regarding these terms, please contact us at info@planetus.net.

Privacy Policy

The privacy policy has been drawn up to better serve those who are concerned by how the privacy law and information security is used in Spain. It is information that may be used by itself or with other information to identify, contact or locate a single person or to identify an individual in a certain context. Please read our privacy policy carefully to obtain a clear understanding of how we collect, use, protect or manage personal identification information as per our webpage.

What personal information do we obtain from people who visit our Facebook, Twitter, Instagram, YouTube , Linkedin and other apps?

When you request or register on our website, we may ask you to introduce your name, email address, postal address, telephone number or other information to help you with your experience.

When do we obtain information?

We compile information on you when you register on our page, place an order or introduce information on our page.

When do we use your information?

We may use the information that we obtain from you when you register, make a purchase, subscribe to our newsletter, answer a survey or a marketing communication, surf the web or use links in the following ways:

• To personalise the user experience and allow us to offer you the kinds of content and product offers that will be of most interest.

• To process your transactions quickly.

How do we protect the visitor's information?

We do not use vulnerability and/or exploration analysis as per PCI compliance.

Your personal information is kept under secure networks and is only accessible to a limited number of people who have special access rights to said systems, and who are obliged to keep the information confidential. Furthermore, all the sensitive information you provide to us is encrypted.

We implement a variety of security measures when a user places an order to keep your personal information secure.

All transactions are processed by a gateway supplier and are not stored or processed on our servers.

How can your personal information be accessed, modified or deleted?

All the personal information that you provide us with will be stored in a file whose unique purpose is to manage your information requests. PlanetUs S.L. whose registered office is at calle Chicago 48, 28790 Tres Cantos, Madrid, Spain, is responsible for this file and commits to respecting the confidentiality of the personal data and to guaranteeing the rights to access, rectification, cancellation and objection that you have a right to exercise by sending a request in writing for the attention of the "Fundamental Law on the Protection of Personal Data" at the address stated previously. When you create a PlanetUs account, we collect information on you, such as your name, email address, gender, language and parental control options. Furthermore, when you provide your email address, you consent to receive operative information necessary for the service sent by PlanetUs. You can always choose to cancel any communications from PlanetUs.

Do we use Cookies?

We do not use cookies for tracking purposes.

You can opt for your computer to notify you each time it sends a cookie, or you can choose to disable all cookies. This is done through your browser (for example Internet Explorer). Each browser is a little different. So you should check your browser's Help menu to learn the right way to modify cookies.

If you disable cookies, some functions will be disabled which make your experience more efficient and some of our services may not work correctly.

However, you will be able to place renewals or orders.

Disclosures to third parties

We do not sell, commercialise or transfer to third parties your personal data unless we notify you beforehand. This does not include hosting in associated websites and other parties who help us in the operation of our website, the conducting of our business, as long as said parties commit to keeping this information confidential. We may also disclose your information when we think it is necessary to comply with the law, comply with our website policies or to protect our property rights or our security, or that of others.

However, a visitor's non-personal identification information may be provided to third parties for commercialisation, advertising, or other uses.

Third party links

From time to time, at our discretion, we may include or offer products or third party services on our website. These third party sites have separate and independent privacy policies. Therefore, we do not hold any responsibility for the contents or activities of these linked sites. However, we strive to protect the integrity of our site and we welcome any comments about these sites.


Google's advertising requirements can be summarised in Google's advertising policies. They are put in practice in order to provide a positive experience for the users.

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We have not allowed Google AdSense on our site but we may do so in the future.

Data Protection

For the purposes of the provisions in the Fundamental Law 15/1999, of 13 December, on the Protection of Personal Data, PlanetUs S.L. makes you aware of the existence of a personal data file created by, and under the responsibility of, PlanetUs S.L. with the information obtain from the webpage www.planetus.net. The aim of this file is to manage your contractual relationship with us, as well as the conducting of commercial activity by SMS, email, postal mail etc., which may be of interest to you, from the study and division of the information collected while surfing our webpage, from the information gathered from any forms, as well as that derived from the commercial relationship or the delivery of the products purchased. If you prefer not to receive publicity, you only have to enter into your account and disable the sending of Newsletters and news.

In compliance with the provisions in the Fundamental Law 15/1999, of 13 December, the www.planetus.net clients and users may, at any time, exercise the rights of access, rectification, cancellation, objection concerning their personal data, getting in touch with us by sending an email to the addresses which appears in this webpage or by postal mail, stating your first name, last name, username and email which you used to register. If the information provided was for the a purchase, Spanish legislation obliges us to keep it for at least 5 years. Therefore, it cannot be deleted or rectified even if the clients requests it. But we commit to not sending you any more publicity from our website.

PlanetUs S.L. commits when using the information included in the file to respecting your confidentiality and to using it within the aims of the file, as well as complying with its obligation to keep the information and to adopt all measures to avoid alteration, loss, unauthorised treatment or access, as set out in the Regulations for Security Measures Relating to Computer Files, approved by Royal Decree 994/1999, of 11 July.